Issue diagnoser
Describe the problem. See what could be behind it.
Pick the area and the signs you are seeing, and add a little context. The diagnoser may ask a question or two, then sets out 3 to 4 possible root causes and what would confirm each one.
Want to test these hypotheses?
A 30-minute call with Viva works out which of these apply and what to look at first. Your issue and the hypotheses are copied into the booking form.